"The City of Pancevo seeks to continually improve the work of City administration, public institutions and employees through different activities and innovations, using the City’s own resources as well as engaging in various partnerships and programs, such as the Urban Partnership Program. Through this Program the City of Pancevo managed to increase the capacity of the public administration in terms of knowledge, skills as well as to exchange experiences with other peers on good practices and building integrity and preventing corruption. The City administration, through this process of in-depth analysis and strategic planning, learned how to improve current services to citizens even more and how to be even more responsible for its own development through constant analysis and organizational development. All these activities helped us learn a lot about ourselves, our processes and how citizens see us. The most important outcome of the process was that we have embraced the idea of the need to continuously improve processes and operating procedures, build integrity and prevent corruption in order to increase the quality and efficiency of service delivery to citizens"
City of Pancevo – Team for Strategy Development
“Decision to implement the anti-corruption approach was not only embraced by the Mayor, but from every employee, especially in the frame of TAR reform. Engaged directly through this methodology, the staffs not only acquired new knowledge but we developed a methodology and customized it based on the needs of Elbasan citizens which helped us to increase our efficiency towards them. Anticorruption Action Plan was approved in unanimity by the Council of Municipality of Elbasan, showing the commitment of all public officials to address every citizen need regarding this issue”.
Representative from Municipality of Elbasan, Albania
"Our municipality has been strongly committed to fight against corruption and has undertaken many initiatives to help strengthen integrity and efficiency. Urban Partnership Program helped us to engage internal potential and explore new sustainable solutions, to merge different initiatives and explore innovative mechanisms that would help us achieve even better transparency, accountability and citizen engagement. The main goal we achieved through our cooperation with the World Bank was not only increasing transparency but also increasing human resources capacity and raising awareness towards better governance.
We hope to continue this successful cooperation in the future. Based on our great cooperation with WB and other stakeholders we received an award from national NGOs as the most transparent municipality in Kosovo. As a direct contact person for the project I truly appreciate the contribution from WB and we look forward to further cooperation."
Armend Vokshi, Deputy Mayor, Municipality of Gjakova
"We entered this project because we wanted to have a document, a strategy that will help us identify risks to corruption. This project went beyond mere strategic document; it helped my municipality learn about potential risks, but also identify new opportunities on how to reach better level of transparency, improve communication and work efficiency, with new tools and strengthened internal procedures as well as through new channels of communication with citizens. Some activities remain to be achieved, but we came to recognize that this is an ongoing effort and needs our constant focus, engagement and improvements. So far, we managed to implement a lot of the activities and we are very happy to have the new tools and practices in place that help us improve our daily work and service delivery."
Emil Doncev, Mayor, Municipality of Vinica