Acknowledging the importance of both the supply and demand sides of governance, the UPP I included Social Sustainability Assessment in five pilot cities in SEE: Banja Luka, Skopje, Prishtina, Durres and Ilidza (Sarajevo). The main objectives of SSCE are:
(i) To increase knowledge and awareness of social accountability issues among local stakeholders including civil society, government officials, and marginalized urban residents;
(ii) To assess the current social accountability mechanisms in place and consult stakeholders on the potential to use information and communication technology (ICT) tools to improve collaborative governance;
(iii) In the long term, to contribute to strengthening of integrity in public service delivery by increasing the demand for good governance, social accountability and civic participation in a regional perspective.
Social Sustainability Assessment is a participatory process involving all relevant local stakeholders, including representatives of civil society, local government officials, and identified vulnerable communities. The assessment process consists of several steps and activities, such as Focus Group Discussions, In-depth Interviews and Participatory Scenario Development and, in addition to city specific analysis and proposed action plans, it offers an adaptable methodology for municipalities to analyze different aspects of social accountability and develop programs to address key issues that arise as part of the assessment.
Social Accountability Index, a diagnostic tool for local governments developed as part of the study methodology, is used to assess the existing levels of social accountability in each city and to promote a dialogue on key issues that need to be addressed. It is organized around the three key pillars of the framework for social accountability--participation, transparency and feedback and monitoring. The index provides an easy to use measure of the effectiveness of existing social accountability practices and identifies areas that can benefit from improvement and a monitoring tool that can be applied by a city’s stakeholders to regularly evaluate progress over time.
Banja Luka City Note
Durres City Note
Prishtina City Note
Sarajevo City Note
Skopje City Note
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SOCIAL SUSTAINABILITY & CITIZEN ENGAGEMENT
URBAN PARTNERSHIP PROGRAM II
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